Contact Slotozen Support

Support can help when your account, payment or play settings need attention. Describe the issue clearly and include any relevant details or documents.

What can support resolve

Ask the team about account details, verification documents, deposits, withdrawals or bonus problems. They can also help you set Personal Limits or explain an active limit.

If you have forgotten your password, use the Forgot Password link. We will send an e-mail that takes you to the reset step. To add a currency, open your profile, go to Balance in the Wallet, select the plus control and choose the currency you want.

For a missing bonus, check the promo code and minimum deposit first. If those details are correct, send support a screenshot of the promotion and describe what happened.

How to contact us

Live chat is available 24/7 for direct help. You can also write to [email protected] or submit the online contact form. Give enough detail for the team to identify the problem and reply.

Send questions about personal data or requests to exercise privacy rights to the data protection officer at [email protected]. We may ask for additional documents to verify your identity before completing a data request.

How to make a complaint

Contact support first so the team can review and try to resolve the issue. Complaints may concern deposits, withdrawals, bonuses, game results, account restrictions, technical problems, privacy or responsible gambling.

If the issue is not resolved, use the online complaint form in the Complaints section. Include your name, address, place of residence, contact details, the date, a detailed account of the issue, relevant supporting documents and the type of complaint. State your preferred language for replies. Incomplete or unclear information may delay the review.