Terms of Play

These terms govern your account and your use of Slotozen Casino. By registering and continuing to play, you confirm that you accept them and understand that gambling can result in financial loss.

Who can play

You must be at least 18 or the minimum age required by the laws where you live. You are responsible for making sure that online gambling is permitted where you are located.

Players from a number of countries cannot deposit or play for real money. We may verify your residence. Bonuses are also unavailable where local restrictions apply, and bonus winnings obtained in breach of those restrictions are void.

Some game studios block their games in certain countries. Availability can change under their rules. Using a VPN to get around such a block is prohibited and may lead to confiscated winnings.

Your account belongs to you

You may hold only one account at a time. If you create or use duplicate accounts, payments are cancelled, the accounts are terminated, and bonuses or winnings gained through them are voided.

Do not let anyone else use your account, especially a minor. Slotozen is for your personal entertainment and not for commercial use. Keep your registration details accurate and current, and contact support when they need to be corrected.

When verification is required

KYC checks confirm your identity, age and address, ownership or control of your payment method, and that you act for yourself. We may ask you to prove who you are, where you live and that the payment method is yours and, where required, to show evidence of your source of funds or source of wealth. We may also request explanations about account activity or a video call.

Checks may take place during registration, before a deposit or withdrawal, after account or payment details change, when activity appears unusual, or when legal or risk thresholds are reached. KYC becomes mandatory once your cumulative payments total 2,000 EUR. Completing one check does not prevent us from asking for current or additional documents later.

Without the requested documents, we will not pay out. An account or its activity may be suspended or terminated until verification is complete. We try several times to reach you about a withdrawal. If we cannot reach you within two weeks of the withdrawal request, the account is locked.

Depositing your own funds

Our Canadian cashier accepts deposits from 20 CAD. Maximum deposits depend on the payment method.

Use only a payment method that belongs to you. Third-party payment systems are prohibited. We are not responsible for funds sent from or withdrawn to a third-party payment account, and winnings from third-party deposits are voided. Deposit limits cannot be applied to crypto deposits.

Before funds linked to a deposit can be withdrawn, each deposit must be wagered once in slots or three times in other games. If several deposits were made without play, the combined amount must be wagered. When money laundering or other fraud is suspected, we have the right to require deposits to be wagered at least three times.

Withdrawing a balance

The minimum withdrawal is 30 CAD. The usual maximum is 7,500 CAD a day, 15,000 CAD a week and 30,000 CAD a month. A UTC casino day runs from 00:00 to 23:59. The weekly count starts with the first successful payment of that week, and the monthly limit resets on the 1st.

Balances above 30,000 CAD may be paid in monthly instalments of up to 30,000 CAD until the full amount is paid. Progressive jackpot wins are paid in full. Promotion-specific rules may set different limits, and we retain the right to change limits for players at a higher VIP level after informing them in advance.

Where reasonably possible, withdrawals, refunds and reversals go back to the method, account or wallet the money came from. If that route is unavailable or prohibited, we may choose another method. Before paying, we may ask you to show the account is yours, explain where the money came from or give other payment details.

You are responsible for any fees and taxes on winnings where you live. We are not a financial institution. Deposited money earns no interest, and we do not provide currency exchange.

Bonuses have separate conditions

Only one bonus can be active at a time, and deposit bonuses cannot be combined. Unless a particular offer says otherwise, the maximum bet while wagering is 8 CAD and the bonus remains valid for 14 days. If wagering is unfinished when that period ends, the bonus funds and related winnings are void.

You may cancel a bonus before completing its wagering without losing your own funds. If you withdraw your deposit before completing the wagering, the bonus and its winnings are voided and any remaining own funds may be paid. Bonus abuse can lead to access to offers being prohibited and related winnings being cancelled.

Fraud, unfair play and errors

Collusion, payment fraud, chargebacks, false details, forged documents, duplicate accounts and strategies designed to obtain an unfair advantage are prohibited. If we validate fraudulent, unlawful, abusive or unfair activity, winnings, deposits or bonuses may be limited or voided, access may be barred, and the account may be suspended while we investigate. We will retain payments when an account raises reasonable suspicion or casino systems have been manipulated. If you find an error or an incomplete result, report it immediately instead of using it for an advantage. Failure to report it gives us the right to recover the costs connected with that error.

Refund requests

Ask for a refund within 24 hours of the transaction. If you say another person accessed your account, the deadline is 30 calendar days. Bonuses and winnings are deducted before the refundable amount is calculated, and you pay the costs of the refund process.

We require a photo of your ID, proof of the payment system and proof of your current address. Additional documents may be requested, and we may call the number registered on your account as part of verification.

When an account becomes dormant

An account becomes dormant after no login for twelve consecutive months. While its balance remains positive, we reserve the right to charge a monthly administrative fee of at least 25 EUR or the equivalent in the active balance currency. The fee is debited at the start of the following month, and we notify you by e-mail. Charges stop when you reactivate the account or its balance reaches zero.

Suspension, termination and review

We reserve the right to suspend or terminate an account when required by law, regulation, security requirements or these terms. Access, play and payments may be restricted while a review is underway. Reasons may include suspected fraud, false information, failed KYC checks, unauthorized payment accounts, bonus abuse, collusion, cheating or multiple accounts.

Valid and undisputed funds may still be returned after all checks are completed, less chargebacks, fees, improperly obtained bonuses and other amounts you owe. Funds may be withheld, confiscated or sent to the relevant authorities where the law requires it or where they are reasonably suspected to be linked to fraud, criminal activity, sanctions breaches or a breach of these terms.

You may ask support to review a suspension, termination or funds decision. If the matter remains unresolved, use our complaints procedure.

Disputes and changes

Disputes arising from these terms or related agreements and acts are settled exclusively by arbitration in Curaçao under Curaçao civil procedure rules.

Your contract is with Kika Technology B.V., registered in Curaçao under registration number 164980. We operate under licence OGL/2023/147/0081, issued to that company by the Curaçao Gaming Authority. We may change these terms, and players are notified of material changes.